Support

Email support@coparentdiary.com. We usually reply within two business days. Please do not send your log entries by email unless you need to.

Common questions

My entries disappeared

Entries live in one browser on one device. They are removed if browser data is cleared, in private/incognito windows when the window closes, or if you open the site in a different browser. We do not have a copy and cannot recover them. If you downloaded a backup, use "Restore backup" on the custody log.

Moving to a new phone or computer

On the old device, choose "Download backup". On the new device, open the custody log and choose "Restore backup".

The PDF shows "?" instead of some characters

The PDF uses a standard font that covers English and Western European letters. Other scripts and emoji are replaced with "?". The entries in your browser are unchanged.

Leaving the waitlist

Email privacy@coparentdiary.com from the address you signed up with and we will delete it.